Privacy Policy

What we collect

Your email, verified phone number, account information, messages and photos you send; public business information used for your concept; and visitor inquiries submitted to websites we host. Stripe collects payment details; we do not store full card numbers.

We use essential authentication cookies and save your language and color preference for up to one year. A partner referral may set an affonso_referral cookie for up to 30 days to credit the referring partner.

Website analytics

Our first-party daily counters measure page views, phone-button taps and valid form inquiries without analytics cookies, stored visitor IP addresses or full referrer URLs. On TextBuilt marketing pages we use PostHog for page views, broad traffic sources, interactions and session replay, and Vercel Web Analytics for cookie-free page-view counts. Input values are masked. Account pages, checkout, customer previews and the start form’s contents are excluded from marketing recording.

PostHog is hosted in the United States and may use first-party storage and receive browser information and IP addresses. We send page paths and referrer domains, not message bodies or submitted form values.

Use and service providers

We use your information to build, host and update your site, authenticate your account, reply to requests, process payments, measure results and prevent abuse. AI providers process messages and website content on our behalf.

Providers include Twilio, Stripe, Google, Anthropic, Supabase, Vercel, Resend and PostHog. Partners see counts and your business name after purchase, not your phone number or messages. We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Retention and your rights

We retain account and conversation records while you are a customer and as needed for tax and fraud-prevention obligations. Request access, correction or deletion by emailing support or texting HUMAN. California residents may exercise applicable privacy rights. We do not sell personal information.